ACAna Carolina Tiveron Barusso

Executive Operations · Cross-Functional Coordination · Distributed Teams

Ana Carolina
Tiveron Barusso

About

I have spent thirteen years at Bumble Inc. (formerly Badoo) running operations for Portuguese-speaking markets across three countries and two continents — Brazil, Angola and Mozambique — on-site in London from 2013 to 2018, then fully remote from Brazil.

My work sits where trust & safety, customer experience and marketing operations meet: leading a multilingual cybersafety team of more than twenty agents across seven languages, investigating high-risk cases alongside Legal and law enforcement, owning the quality of everything published in my markets, and covering interim management for Community Operations and Localization when it was needed.

Alongside that I have run the full project lifecycle for global clients — Samsung, HBO, Warner Bros., Sanofi, Bayer, Roche, LATAM Airlines and Visa — negotiating scope, deadlines and budgets with vendors worldwide. The through line is the same one every operations role describes: absorbing complexity so the people around me do not have to.

  • 13 years at Bumble Inc.
  • 20+ agents led
  • 7 team languages
  • 3 markets owned
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Translator / Project Agent

Jul 2024 — Present

Bumble Inc. · Brazil · Remote

  • Worked on the Barbie film marketing project and the 2022 World Cup campaign, both adopted by the company for global campaigns.
  • Coordinates content production for the Bumble and Badoo apps in the Brazilian market, including App Store listing optimisation (ASO/SEO) and social media assets.

Operations Manager · CX Operations Agent · Cybersafety Team Lead

Mar 2013 — Jun 2024

Badoo · London, United Kingdom (on-site 2013–2018) · Remote from Brazil (2018–2024)

  • Led a multilingual cybersafety team of 20+ agents across 7 languages (Romanian, Croatian, Hindi, Hebrew, Persian, Swahili and Czech), tackling threats against children and adults in cooperation with law enforcement.
  • Managed content moderation and marketing projects across the Brazilian and Portuguese-language markets: Brazil, Angola and Mozambique.
  • Investigated abuse reports and handled escalated critical cases, working with the legal team on sensitive and high-risk matters.
  • Owned the quality of all content published in those markets, wrote and maintained FAQs and help centre material, and reported bugs with structured feedback to Product.
  • Covered interim management of Community Operations and Localization.
  • Letter of recommendation from a senior manager available on request.

Project Coordinator

Feb 2018 — Jan 2020

TransPerfect Brazil · São Paulo · Held concurrently with Bumble Inc.

  • Managed the full project lifecycle for domestic and international clients, from brief to final delivery.
  • Delivered projects for Sanofi, ICON, HBO, Samsung, Warner Bros., Bayer, Roche, LATAM Airlines and Visa.
  • Negotiated deadlines, scope and budgets with vendors and suppliers worldwide, tracking metrics and quality control.

Proofreader

Jun 2015 — Feb 2017

Editora Leya Brazil · São Paulo

  • Proofread the teaching materials for the national public education network.

Diploma in Translation and Interpreting

Alumni · São Paulo, Brazil · 2015

Certificate of Website and Software Localisation

London Metropolitan University · London, United Kingdom · 2013

Certificate of Higher Education in Subtitling

London Metropolitan University · London, United Kingdom · 2013

BA in Modern Languages — English and Translation Studies

Universidade Estadual de Londrina (UEL) · Londrina, Brazil · 2011

EF SET English Certificate — Proficient (C2)

EF Standard English Test · Independent English proficiency assessment

Google AI Essentials

Google · Applied use of generative AI in day-to-day professional work

AWS Certified AI Practitioner

Amazon Web Services · Foundations of AI, machine learning and generative AI services

Italian citizenship — European Union work rights

Authorized to work anywhere in the EU, no visa or sponsorship required

Support & operations

Zendesk Internal moderation platforms Trello Notion

Collaboration & documentation

Google Workspace Figma Help centre / knowledge base authoring

AI in daily work

Claude ChatGPT

Localization

CAT tools Translation memories Subtitling software ASO / SEO for app stores

Escalation & crisis management

Critical user cases, threats against children and adults, cooperation with law enforcement and Legal on sensitive and high-risk matters.

Team leadership

Built, trained and led a multilingual team of 20+ agents across 7 languages and several time zones; covered interim management for two adjacent departments.

Cross-functional coordination

Day-to-day work with Legal, Product, Marketing and Localization — translating what one function needs into something another can act on.

Project & vendor management

Full project lifecycle from brief to delivery; negotiating scope, deadlines and budgets with suppliers worldwide, with metrics and quality control.

Content ownership & quality

Accountable for everything published in three markets: moderation standards, FAQs and help centre material, app store listings and social assets.

Remote & asynchronous work

Eight years fully remote across UK, European and Brazilian schedules — written-first communication, clear handovers, documented process.

Portuguese
Native
English
Fluent — reading, writing, speaking and listening. Certified Proficient by EF SET.
Spanish
Reading and listening comprehension
Work rights
Italian citizen — authorized to work anywhere in the European Union, no visa required. Based in the State of São Paulo, Brazil.
Availability
Full-time, fully remote. Four hours ahead of US Pacific time for most of the year; comfortable with European, UK and American schedules.

Articles & News

Notes on operations, trust & safety and distributed teams — plus links worth passing on.

See everything

Let's talk

Open to executive operations, executive assistant and trust & safety roles in fully remote, distributed teams.

tiverontrad@gmail.com LinkedIn